Terms, Conditions, and Cancellation Policy
The owner of this website, CAMINO COMPANIONS, is responsible for the information set forth herein.
Customer Obligations:
In this document, the word ‘Customer ́́' refers to any person who contracts a service from CAMINO COMPANIONS.
Once the Customer has completed and submitted the registration form to CAMINO COMPANIONS, only the Customer is responsible for the accuracy of the data provided during the registration. CAMINO COMPANIONS is not responsible for any consequences arising from the introduction of false or incorrect data by the Customer.
After the Customer has filled out the online registration and booking form for the tour they wish to join, paying a deposit or the full amount is the only way to confirm and hold their spot officially.
Pre-payment amounts are:
To confirm the trip, it is necessary to make a payment corresponding to 50% of the total of the reservation per person with a minimum of €100 per person, non-refundable, within a maximum of 7 days from the day of confirmation. The remaining amount of the booking must be paid at least 60 days before the start date of the trip. Each time Camino Companions receives a payment from you, we will send you a notification that the payment has been received correctly. The holder client making the reservation must provide a photo or copy of his/her ID card or travel document, as well as the full name and ID number of each of the other members of the reservation. In addition, for billing purposes, it is essential to provide a full address of the person making the payment.
For tailor-made quotations, the booking process will be made by e-mail at info@caminocompanions.com. These quotes are valid for 30 days from the date sent.
In the case of those experiences and bookings made directly in our Booking systems and purchased directly from it, the accommodation contracted, as well as the services included, are subject to confirmation by the agency. The agency will check that the planning is logistically and technically feasible, as well as confirming that there are no errors in the price indicated at the end of the planning. For this reason, such planning is not binding even if the user has made and paid the purchase.
If it is not possible to carry out the Camino for any of the aforementioned circumstances, the customer is entitled to a full refund of the amount paid.
Private tour where one single organiser or entity (travel agency, company or organisation) handles reservations, sign-ups, payments or information on behalf of the group: 10% of the total quoted price for the estimated number of people in the group at the time of booking.
A pro forma invoice will be sent to the Customer approximately 75 days before the start of the tour as the full confirmation of your travel booking, but it can be requested at any time before this date. The remaining balance can be paid at any time up until 60 days before the start of the tour. The Customer’s registration on the tour will be officially confirmed once the total amount of this pro forma invoice is fully paid.
Cancellation Policy
At Camino Companions, a registered Retail Travel Agency, we strive to provide flexible and transparent cancellation options for our Camino de Santiago tours, in compliance with Royal Decree-Law 23/2018 of December 21 and EU consumer protection regulations. Please review our cancellation policy below before booking.
1. Your Right to Cancel
You may cancel your package travel contract at any time before the start of your trip by notifying us in writing at info@caminocompanions.com. Depending on the circumstances, a termination fee may apply, as outlined below.
2. Cancellation Fees
If you cancel your trip, Camino Companions may charge a reasonable and justifiable termination fee, which will be calculated based on:
Pre-Agreed Penalties: The following penalties, if applicable, are outlined in your booking contract:
Cancellations 30+ days before departure: [e.g., 10% of the total trip cost or a fixed fee, e.g., €50].
Cancellations 15–29 days before departure: [e.g., 25% of the total trip cost].
Cancellations 7–14 days before departure: [e.g., 50% of the total trip cost].
Cancellations less than 7 days before departure: [e.g., 100% of the total trip cost].
Custom Calculation: If no penalties are specified, the fee will reflect:
Unavoidable costs incurred by Camino Companions due to your cancellation (e.g., non-refunded hotel or transport bookings).
The potential to resell the canceled services (e.g., accommodations or transfers).
The timing of your cancellation relative to the trip start date.
Other relevant factors affecting our costs.
We will provide a detailed breakdown of any fees charged upon cancellation.
3. Cancellations Due to Unavoidable and Extraordinary Circumstances
If you cancel due to unavoidable and extraordinary circumstances at or near your destination (e.g., natural disasters, war, or significant safety risks) that significantly affect the performance of your trip or transportation to the destination, you are entitled to:
Cancel without any termination fee.
Receive a full refund of all payments made within 30 days, as required by law.
Note: No additional compensation will be provided.
Examples of such circumstances include government-issued travel warnings or severe weather events, as verified by official sources.
4. Refunds and Postponements
Refunds for cancellations (including fee-free cancellations) will be processed within 30 days to the original payment method.
If you wish to postpone your trip instead of canceling, please contact us to discuss available options. Postponements are subject to availability and may incur administrative fees, which will be clearly communicated.
5. How to Cancel
To cancel your trip, please send a written request to [insert email] or use our online cancellation form [insert link, if applicable]. Include your booking reference number and the reason for cancellation. We will confirm receipt and provide details on any applicable fees or refunds within 48 hours.
6. Contact Us
For questions about cancellations or to submit a complaint, please contact our team:
Email: info@caminocompanions.com
Phone: +34 633 937 123
Complaints and Claims: Visit our dedicated Complaints and Claims page for further assistance.
7. Legal Compliance
This cancellation policy complies with Article 160.2 of Royal Decree-Law 23/2018 of December 21, ensuring your rights as a traveler are protected. The terms outlined here form an integral part of your package travel contract and will not be modified unless mutually agreed in writing.
Itinerary Changes, Flexibility & Extra Fees
Part of our value proposition is personalised service. We offer plenty of flexibility to cater to your needs and preferences.
We are open and flexible to your needs and changes within limits. Please keep in mind the modifications may affect the price we initially quoted:
After all bookings have been made, more than one date change will incur a fee.
The number of rooms/people may vary by 25% after this notification with no extra fees. (For example, if the group is of 10 people and 2 people cancel, there will be no fee.) Additional rooms will be subject to availability at no cost.
Any other modifications that require changing confirmed bookings may be subject to price changes in the Customer’s original quote.
In case of cancellation by the Client occurs due to force majeure, CAMINO COMPANIONS will charge the expenses incurred due to this cancellation. This amount is subject to negotiation if the client postpones your tour.
A Customer’s absence from the tour without prior written cancellation notice incurs the loss of the total amount paid plus what is owed, if any amount is owed.
Terms and Conditions
The Customer is responsible for managing the documentation required for the journey, such as passports, visas, airport taxes, consular procedures, and, in general, any legal requirement issued through consulates, embassies, and public or private entities. CAMINO COMPANIONS does not arrange air tickets and, therefore, is not responsible for any possible issues derived from their acquisition, such as changes in flight schedules, flight cancellations, airport or transport strikes, etc.
The Customer understands and agrees that he/she is participating in an outdoor activity that includes walking in variable terrain and weather conditions in rural or remote areas. The customer accepts all the inherent risks that this kind of activity implies and states that he/she is medically, physically, and emotionally fit to participate.
The customer understands and agrees that any transfer fees applied by third parties during a refund process will be deducted from the total amount.
In the event that a traveler’s behavior significantly disrupts the normal coexistence or development of the trip, CAMINO COMPANIONS may request the intervention of State security forces and bodies, in accordance with applicable Spanish laws. We are committed to ensuring a respectful and safe environment for all participants on our Camino de Santiago tours.
During our tours, CAMINO COMPANIONS may take photographs or videos to capture the experience. These materials may be used for legitimate purposes, such as promoting our tours on our website, social media platforms, or marketing materials. We will only use images or videos featuring identifiable individuals with their explicit written consent, obtained in advance via a consent form provided at the start of the tour. Travelers are free to decline consent without any impact on their participation in the tour. For any questions about our use of audiovisual materials, please contact us at info@caminocompanions.com.
This contract shall be governed by Spanish law, and all matters arising from it are subject to the exclusive jurisdiction of the Spanish Courts.
Obligations of CAMINO COMPANIONS:
Camino Companions is covered by General Liability Insurance (Seguro de Responsabilidad Civil General)
Once the Customer has blocked a tour spot, CAMINO COMPANIONS will send an e-mail stating the specifications for the requested tour.
In the event that CAMINO COMPANIONS is obliged to cancel any of its programs for reasons not attributable to the Customer, the company will refund the full amount paid by the Customer until that moment.
For experiences and reservations made through our booking system at CAMINO COMPANIONS, the information provided to you during the booking process (e.g., itinerary, price, and travel details) forms an integral part of the package travel contract and is binding, as required by Article 154 of Royal Decree-Law 23/2018 of December 21. Before confirming your booking and accepting payment, CAMINO COMPANIONS will verify that the planning is logistically and technically feasible and that the indicated price is correct. Once your booking is confirmed and payment is made, the contract is binding and will not be modified unless both parties expressly agree in writing. If you have any questions about your booking, please contact us at info@caminocompanions.com.
Once the tour begins, the Customer may withdraw from the tour at any time, forfeiting any payments made to CAMINO COMPANIONS. No refunds will be owed.
CAMINO COMPANIONS reserves the right to change, modify or cancel a tour before its departure due to a lack of participants. The Customer will be informed of any issues at least 100 days before the start of the tour. Any modifications or cancellations do not generate any penalisation or compensation fees from the Company to the Customer.
CAMINO COMPANIONS has no obligation to indemnify or refund payments to its Customers on the following assumptions:
When the reasons for failure in the execution of the contract are attributable to the Customer.
When the impossibility of compliance with the conditions agreed on, the tour is attributable to a third party and is unpredictable and insurmountable.
When the trip is cancelled due to force majeure.
Force Majeure means conditions beyond those who invoke them, unusual and unforeseeable consequences that would have been unavoidable despite having acted with due diligence - like natural disasters.